faq

STANDARD: $8.95 (5-7 Business Days)
EXPRESS: $24.95 (3-4 Business Days)

For orders going to Alaska, Hawaii and Military bases shipping can take up to 2-4 weeks.

If your order seems to be taking longer than anticipated, as well as for any further questions on shipping, please contact
customercare@12pmstudios.com

Yes, following your order confirmation, you should receive a second email with your tracking number once your order has been
shipped. If you do not receive a shipping confirmation email, please contact us
at customercare@12pmstudios.com

We accept Visa, Mastercard and American Express

We’ll happily refund your order within 14 days of delivery, if they have not been worn. They must be in resalable condition with original case and tags.

We start working on your
order as soon as we get it, so we are unable to make any changes or
modifications to an order after it has been placed and confirmed.

Please contact our customer care department
immediately at customercare@12pmstudios.com

“Final Sale” means the
specified merchandise is not eligible for return.

Yes, our frames can be gently adjusted by slightly bending the arms for a better fit. However, we only offer the sizes currently listed on our website.

Prescription lenses can be added to all of our frames except for the LONDON style. While we don’t offer in-house prescription services, you can take the frames to your optometrist to have lenses added.

Yes, we ship internationally. Available countries will be displayed at checkout.

We currently offer Affirm as a payment option, which is available during checkout.

You can subscribe to our newsletter by entering your email address at the bottom of the homepage at www.12pmstudios.com.